Error: CCS Manager failed to respond to the last Health and Status Update query.

Products

• Control Compliance Suite Standards Server
• Control Compliance Suite
• Control Compliance Suite Standards Module
• Control Compliance Suite Standards Database

Issue/Introduction

When trying to run jobs in CCS, in the Deployment view the CCS Manager with the 'Load Balancer' role is marked red with the following error:

This CCS Manager failed to respond to the last Health and Status update query. The last successful Health and Status update for this component occurred at <Date> <Time>. Repair the Load Balancer and then run the Health and Status job again, to get the updated status of the CCS Managers connected to this Load balancer.

Environment

CCS 12.6.x

CCS 12.7

Resolution

The CCS managers have had connection issues, or they have failed to update their status.

To force a sync between the CCS components, do the following:

1. In the CCS console, go to Settings -> Deployment View.
2. In the Infrastructure Tasks dropdown, select Monitor System Jobs to bring up the Job Monitor window.
3. Go back to Infrastructure Tasks dropdown and now select Sync Configuration.
4. Watch the Infrastructure Job Monitor window, and when the Sync Configuration job finishes go back to the Infrastructure Tasks dropdown and select Refresh Health Status*.
5. When the Health and Status job finishes, the CCS components should now show as green.

 

*NOTE: If custom H&S jobs have been created then follow the below KB to identify them and verify they are configured correctly, then run custom H&S job.

CCS Manager Servers are needs attention stage.