Cannot Update vCenter Server Using Default Update Repository – No Option to Generate Download Token on Broadcom Support Portal for vLCM URLs

Products

• VMware vCenter Server

Issue/Introduction

When attempting to update a vCenter Server using the default update repository or configuring vSphere Lifecycle Manager (vLCM) URLs, users may find that they are unable to generate a download token. The option to generate the token, as described in VCF authenticated downloads configuration update instructions, may be missing or non-functional.

Cause

This issue typically arises due to insufficient account privileges. The ability to generate a download token on the Broadcom Support Portal is governed by account-level entitlements and role-based permissions. Users without the appropriate download or licensing access will not be presented with the token generation option.

Resolution

To resolve this issue, follow the steps below:

1. Verify Permissions - Confirm that your Broadcom account has the necessary permissions for the relevant VMware product entitlement. Reference KB Manage user permissions and Site ID access as a User Administrator.
2. Follow the steps for troubleshooting the Download Tokens. Reference KB KB VCF Authenticated Downloads Token Troubleshooting Guide.

Additional Information

• Only users with specific download or entitlement roles in the Broadcom Support Portal are authorized to generate download tokens.
• This is not a technical issue with the portal itself but rather a permissions-related limitation tied to your account