An error occurred while trying to load data. This could be due to temporary outage. You can retry the operation by clicking retry button.
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" for that VM returns the following error:"An error occurred while trying to load data. This could be due to temporary outage. You can retry the operation by clicking retry button."
/var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log
) will show similar to below snippets:[YYYY-MM-DDThh:mm:ss] [INFO ] agw-token-acq10 r0000246 ###### 200024 c.v.v.s.c.impl.SecurityTokenServiceImpl$RequestResponseProcessor Request is invalid:
ns0:InvalidRequest: 'ActAs' token is invalid!
[YYYY-MM-DDThh:mm:ss] [ERROR] agw-token-acq10 r0000246 ###### 200024 com.vmware.vim.sso.client.impl.SoapBindingImpl SOAP fault com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: 'ActAs' token is invalid! Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.dispatch.DispatchImpl.doInvoke(DispatchImpl.java:259)
at com.sun.xml.internal.ws.client.dispatch.DispatchImpl.invoke(DispatchImpl.java:289)
at com.vmware.vim.sso.client.impl.SoapBindingImpl.sendMessage(SoapBindingImpl.java:198)
at com.vmware.vim.sso.client.impl.SoapBindingImpl.sendMessage(SoapBindingImpl.java:120)
at com.vmware.vim.sso.client.impl.SecurityTokenServiceImpl$RequestResponseProcessor.sendRequest(SecurityTokenServiceImpl.java:983)
at com.vmware.vim.sso.client.impl.SecurityTokenServiceImpl$RequestResponseProcessor.executeRoundtrip(SecurityTokenServiceImpl.java:902)
at com.vmware.vim.sso.client.impl.SecurityTokenServiceImpl.acquireTokenByToken(SecurityTokenServiceImpl.java:359)
at com.vmware.vcenter.apigw.sso.impl.SsoServiceImpl.lambda$doAcquireTokenByToken$6(Unknown Source)
at com.vmware.vcenter.apigw.sso.impl.SsoServiceImpl.invokeStsClient(Unknown Source)
at com.vmware.vcenter.apigw.sso.impl.SsoServiceImpl.doAcquireTokenByToken(Unknown Source)
at com.vmware.vcenter.apigw.sso.impl.SsoServiceImpl.lambda$acquireTokenByToken$5(Unknown Source)
at com.vmware.vcenter.apigw.sso.impl.SsoServiceImpl.invokeRetriable(Unknown Source)
at com.vmware.vcenter.apigw.sso.impl.SsoServiceImpl.acquireTokenByToken(Unknown Source)
at com.vmware.vcenter.apigw.sso.impl.SsoServiceImpl.acquireDelegatedToken(Unknown Source)
at com.vmware.vcenter.apigw.sso.tokenmgmt.impl.AsyncTokenProvider.acquireDelegatedTokenFromSso(Unknown Source)
at com.vmware.vcenter.apigw.sso.tokenmgmt.impl.AsyncTokenProvider.acquireLocalToken(Unknown Source)
at com.vmware.vcenter.apigw.sso.tokenmgmt.impl.AsyncTokenProvider.lambda$createAndRegisterLocalTokenAcquisitionUnit$4(Unknown Source)
at java.util.concurrent.CompletableFuture.uniAccept(CompletableFuture.java:670)
at java.util.concurrent.CompletableFuture$UniAccept.tryFire(CompletableFuture.java:646)
at java.util.concurrent.CompletableFuture$Completion.run(CompletableFuture.java:456)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:750)
[YYYY-MM-DDThh:mm:ss] [INFO ] agw-token-acq10 r0000246 ###### 200024 c.v.v.s.c.impl.SecurityTokenServiceImpl$RequestResponseProcessor Request is invalid:
ns0:InvalidRequest: 'ActAs' token is invalid!
vCenter Server 8.x
The issue is caused by missing solution user (vsphere-webclient-<VC-Machine ID>
), which resulted from VMDIR database inconsistencies across partner nodes in the Enhanced Linked Mode environment.
If you encounter the symptoms described above, please contact Broadcom Technical Support for further assistance as the resolution involves modifications to the VMDIR database instance.