SDDC Manager Plan patching shows "No patches available"

Products

• VMware SDDC Manager
• VMware Cloud Foundation

Issue/Introduction

• When attempting to update VCF SDDC Manager the lifecycle management for SDDC Manager page first says "Online Depot is not connected" for approximately 2-3 seconds and will reconnect
• SDDC Manager is on the latest version of VMware Cloud Foundation. Once a new version is released, you will see it in this space.
• SDDC Manager does not display available update options for versions 5.2.x, even when connected to the internet and capable of downloading patch bundles. 
  
  
• SDDC Manager shows no available updates under Plan patching, despite newer patch versions being available.
  
  
  
  
  
  
• Patch bundles appear in the download history.
  
  
  
  
• Lifecycle Manager UI incorrectly reports the system as up to date.
  
  
  
  
• The following error is logged in /var/log/vmware/vcf/lcm/lcm_error.log:
  
  DEBUG [vcf_lcm,691221c34ba51e0ffbf42a2fb1f0ec76,2b4c] [c.v.e.s.l.b.d.depot.DepotDownloader,vac-scheduler-1] Getting file size for [/COMP/SDDC_MANAGER_VCF/manifests/bundle-14559.manifest.sig] from URL[https://dl.broadcom.com:443/<TOKEN>/PROD/COMP/SDDC_MANAGER_VCF/manifests/bundle-14559.manifest.sig]
  DEBUG [vcf_lcm,691221c34ba51e0ffbf42a2fb1f0ec76,2b4c] [c.v.e.s.l.b.d.depot.DepotDownloader,vac-scheduler-1] Executing HEAD /<TOKEN>/PROD/COMP/SDDC_MANAGER_VCF/manifests/bundle-14559.manifest.sig
  DEBUG [vcf_lcm,691221c34ba51e0ffbf42a2fb1f0ec76,2b4c] [c.v.e.s.l.b.d.depot.DepotDownloader,vac-scheduler-1] Got response: 200 OK HTTP/1.1
  DEBUG [vcf_lcm,691221c34ba51e0ffbf42a2fb1f0ec76,2b4c] [c.v.e.s.l.b.d.depot.DepotDownloader,vac-scheduler-1] Getting file for [/COMP/SDDC_MANAGER_VCF/manifests/bundle-14559.manifest.sig] from URL[https://dl.broadcom.com:443/<TOKEN>/PROD/COMP/SDDC_MANAGER_VCF/manifests/bundle-14559.manifest.sig]
  
• The following error is logged in /var/log/vmware/vcf/lcm/lcm.log:

  Got Http error[403] while downloading LCM 2.0 Manifest [/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog/v1/lcmManifest.json]

Cause

The issue is caused by misconfigured or missing entries in the SDDC Manager configuration file /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties, which results in failed access to the required LCM manifest.

Resolution

1. SSH to sddc manager with vcf user and su to root
2. Back up the existing configuration file:

   cp /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties.bak

3. Edit the configuration file using a text editor:

   vi /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties

4. Update or add the following lines under ################### LCM DEPOT PROPERTIES ########################:

   lcm.depot.adapter.remote.lcmManifestDir=/COMP/SDDC_MANAGER_VCF/lcm/manifest
   lcm.depot.adapter.remote.lcmProductVersionCatalogDir=/COMP/SDDC_MANAGER_VCF/lcm/productVersionCatalog

5. Restart the LCM service:

   systemctl restart lcm

6. Re-check the SDDC Manager UI under Lifecycle Manager > SDDC Manager to confirm that update options for 5.2.x are now visible.

 

Additional Information

LCM Depot properties are set as described in KB "Depot connection has issues. Depot Invalid User Credential", SDDC fails to download the updates from online repositories