Newly created Symptoms with same conditional property do not trigger after deletion of Symptoms(with different name) on object.

Products

• VMware Aria Suite

Issue/Introduction

• Deleted symptom still triggers after creating new Symptoms with same conditional property and a different name.
• Validated deleted symptoms were not present in active Policy as well as showing deleted in Aria Operations vpostgres database.
  Connect to DB with following command.
  

  su - postgres -c "/opt/vmware/vpostgres/current/bin/psql -d vcopsdb -p 5433

  Run following query to validate the deletion of Symptom definition, where SYMPTOM_NAME should be replaced with actual symptom name.

  select col__kv_strvalue,status from kv_symptomproblemdefinition where col__kv_strvalue like '%SYMPTOM_NAME%';

Environment

Aria Operations 8.18.x

Cause

Cache issue in Aria Operations causing deleted Symptoms to trigger.

Resolution

Follow Option1: as a workaround to fix the issue.

Steps to follow described in Resolution