SOS Utility reports "Failed to get details" in the password check for vRA nodes

Products

• VMware SDDC Manager

Issue/Introduction

Symptoms:

• Aria Automation root passwords are not expired
• Aria Lifecycle manager inventory sync completes successfully, but the SOS health check errors are still present
• Health Check operations in SDDC Manager fails at the sub-task:

Password-check Perform Password expiry status checks on SDDC components

• The password expiry check section of the SOS utility reports the following error (in this example, Aria Automation nodes were reporting the error):

|  10 | VMware Aria Automation : <hostname.com> |     root    |     -     |    -     |     -     | Failed to get details |
|  11 | VMware Aria Automation : <hostname.com> |     root    |     -     |    -     |     -     | Failed to get details |
|  12 | VMware Aria Automation : <hostname.com> |     root    |     -     |    -     |     -     | Failed to get details |

 

 

Environment

VMware Cloud Foundation 5.x

Cause

The SDDC Manager has the incorrect or mismatched Host Keys stored in the several known_hosts files.

Resolution

Update the host keys in SDDC Manager for the node(s) reporting the "Failed to get details" during the SOS health check.

• See KB: How to update the SSH host keys on the SDDC Manager

Additional Information

See also:

• Health Check operations in SDDC Manager fails at Password-check Perform Password expiry status checks on SDDC components