There was error creating Backup error occurs when creating a backup from the VMware Cloud Director Appliance

Products

• VMware Cloud Director

Issue/Introduction

• When initiating a backup from the VMware Cloud Director appliance VAMI user interface, the attempt fails with an error similar to the following:
  
  There was error create Backup (details)
  
  When expanding the details, the following is displayed:
  
  Unable to create backup: A failure occurred while creating the backup on the primary.
  
  The error notification will appear similar to the following:
  
  
  
  
• If a backup is attempted from the command line, an error similar to the following is seen:
  
  /opt/vmware/vcloud-director/data/transfer/responses.properties: no such file or directory

Environment

VMware Cloud Director 10.6.x

Cause

The backup process is attempting to collect the file /opt/vmware/vcloud-director/data/transfer/responses.properties , but it no longer exists or is inaccessible and causes the backup creation to fail.

Resolution

To correct this behavior, perform the following steps:

1. If the file no longer exists, restore the responses.properties from a recent backup to the following location:
   
   /opt/vmware/vcloud-director/data/transfer/responses.properties
   
   
2. From command line, use the following commands to ensure that there is appropriate access to the file:
   
   chown vcloud:vcloud /opt/vmware/vcloud-director/data/transfer/responses.properties
chmod 740 /opt/vmware/vcloud-director/data/transfer/responses.properties