NSX ALB Service Engine missing relationship with Virtual Service in Aria Operations

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• You might notice one or more NSX ALB Virtual Services missing in Aria Operations as shown in below screenshot. 

Environment

Aria Operations 8.18.x

Cause

It occurs when there are Virtual Services across tenants that use the same Service Engine

Resolution

This issue is resolved in the Hotfix attached. 

Steps to Install the HotFix:

1. Take Snapshot of all the Aria Operations nodes by following below kb.
   • https://knowledge.broadcom.com/external/article?articleNumber=342576 
2. Log in to the VMware Aria Operations user interface with administrator privileges.
3. In the menu, select Data Sources, and in the left pane select IntegrationsRepository.
4. On the Repository tab, click Add.
5. The Add Solution wizard opens. The wizard includes three pages where you locate and upload a PAK file, accept the EULA and install, and review the installation.
6. Click Browse to locate the temporary folder and select the PAK file you downloaded.
7. To upgrade to the latest version of the management pack: Select the Install the PAK file even if it is already installed checkbox to upgrade the management pack using the current PAK file even if an older version of the PAK file is already uploaded.
8. Do not overwrite or update the solution alerts, symptoms, recommendations, and policies and leave all user customizations in place.
9. A warning, The PAK file is unsigned appears if the PAK file is not signed with a digital signature that VMware provides. The digital signature indicates the original developer or publisher and provides the authenticity of the management pack.
10. If installing a PAK file from an untrusted source is a concern, check with the management pack distributor before proceeding with the installation.
11. Click Upload. The upload might take several minutes.
12. Read and accept the EULA, and click Next. Installation details appear in the window during the process.
13. The installation starts only if all the cluster's nodes are accessible.
14. Review the installation progress, including the VMware Aria Operations Manager nodes where the adapter was installed. When the installation is complete, click Finish.