Job execution error, decompression of package image failed. [SDM228477]

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When trying to deploy a software package, the following error occurs: "Job execution error, decompression of package image failed. [SDM228477]".

This error occurs periodically on multiple scalability servers and agents. However, the same machine may have other packages deployed ok.

Environment

Client Automation - All Versions

Resolution

The Job execution error, decompression of package image failed [SDM228477] error could happen due to one of the possible reasons:

1. Not enough free disk space on the target.

2. Folder length of the package - If the folder length is too long, it is possible that the package cannot be written to the Agent's Activate folder (C:\Program Files (x86)\CA\DSM\SD\TMP\activate) due to OS limitation.

3. Insufficient permissions on the C:\Program Files (x86)\CA\DSM\SD\TMP\activate folder on the target.

4. Possibility of some corrupt job/job container files. This can be resolved by performing a Software Delivery Cleanup as outlined in techdoc:

Software Delivery manual cleanup procedure

5. Sometimes, the problem may be caused by McAfee Host Intrusion Prevention for Desktop, which blocks files (wrongly - false positive). Please check for the presence of McAfee Host Intrusion Prevention on the target. If it is present, try disabling it (as a test) to check if the problem persists.