Software Delivery manual cleanup procedure
Article ID: 38537
Updated On:
Products
CA Client Automation - IT Client Manager
CA Client Automation
CA Client Automation - Software Delivery
Issue/Introduction
During the course of administering CA Client Automation you may run into issues where software jobs may hang or become corrupt. If this happens a manual cleanup may be required. This document outlines the Software Delivery/Data Transport Service cleanup procedure (AKA SDO/DTS cleanup) required to correct these issues.
Environment
All Supported Windows operating systems
All Supported CA Client Automation versions
All Supported CA Client Automation versions
Resolution
This document is divided into two sections one set of directions for the Domain manager and the other for the Scalability Server. It is recommended that both are done at the same time.
1. Delete or unseal any Job Containers currently active. (Very Important and not optional)
2. Stop CAF (CAF STOP)
3. Run 'cam change disabled'
4. Run 'camclose'
5. Run 'csampmux stop'
6. Delete all the files and folders in the "%sdroot%\asm\d" folder.
7. Delete all the files and folders in the "%sdroot%\asm\library\activate" except the scripts folder, the lgzip folder and scripts.zip.
(Note: You should never do this if there are ANY active job containers!)
9. Make sure that "..\CA\DSM\DTS\DTA\Status" folder contains only a zero-length file called 'Index' with no extension.
10. If the file 'INDEX' exists and is larger than '0 kb' then open it with notepad, perform 'select all', delete the content and then save. (It's ok if it shows as 1kb at this point)
11. Delete the file "cfnotsrvd.dat" from the "..\CA\DSM\appdata" folder.
12. Create a folder called "CLEANSTART" in the "%SDROOT%\ASM\DATABASE\ftm_journals" folder.
13. Browse to "..\CA\DSM\ServerDB\SWJORDER" and delete all folders and .cof files, except .XML files.
14. Run 'csampmux start'
15. Run 'cam change auto & cam start -c -l'
16. Run 'caf start'
17. Confirm that the "CLEANSTART" folder created in step #11 has been deleted by the system now.
1. Stop CAF (CAF STOP)
2. Run 'cam change disabled'
3. Run 'camclose'
4. Run 'csampmux stop'
5. Delete all the files and folders in the "%sdroot%\asm\d" folder.
6. Delete all the files and folders in the "%sdroot%\asm\library\activate" except the scripts folder, the lgzip folder and scripts.zip.
(Note: You should never do this if there are ANY active job containers!)
7. Delete all the files in the "\CA\DSM\DTS\DTA\Staging" folder.
8. Delete all the files in the "\CA\DSM\DTS\DTA\Status" folder.
9. Browse to "..\CA\DSM\ServerDB\SWJORDER" and delete all folders and .cof files, except .XML files.
10. Run 'csampmux start'
11. Run 'cam change auto & cam start -c -l'
12. Run 'caf start'
Domain Manager
1. Delete or unseal any Job Containers currently active. (Very Important and not optional)
2. Stop CAF (CAF STOP)
3. Run 'cam change disabled'
4. Run 'camclose'
5. Run 'csampmux stop'
6. Delete all the files and folders in the "%sdroot%\asm\d" folder.
7. Delete all the files and folders in the "%sdroot%\asm\library\activate" except the scripts folder, the lgzip folder and scripts.zip.
(Note: You should never do this if there are ANY active job containers!)
9. Make sure that "..\CA\DSM\DTS\DTA\Status" folder contains only a zero-length file called 'Index' with no extension.
10. If the file 'INDEX' exists and is larger than '0 kb' then open it with notepad, perform 'select all', delete the content and then save. (It's ok if it shows as 1kb at this point)
11. Delete the file "cfnotsrvd.dat" from the "..\CA\DSM\appdata" folder.
12. Create a folder called "CLEANSTART" in the "%SDROOT%\ASM\DATABASE\ftm_journals" folder.
13. Browse to "..\CA\DSM\ServerDB\SWJORDER" and delete all folders and .cof files, except .XML files.
14. Run 'csampmux start'
15. Run 'cam change auto & cam start -c -l'
16. Run 'caf start'
17. Confirm that the "CLEANSTART" folder created in step #11 has been deleted by the system now.
Scalability Server
1. Stop CAF (CAF STOP)
2. Run 'cam change disabled'
3. Run 'camclose'
4. Run 'csampmux stop'
5. Delete all the files and folders in the "%sdroot%\asm\d" folder.
6. Delete all the files and folders in the "%sdroot%\asm\library\activate" except the scripts folder, the lgzip folder and scripts.zip.
(Note: You should never do this if there are ANY active job containers!)
7. Delete all the files in the "\CA\DSM\DTS\DTA\Staging" folder.
8. Delete all the files in the "\CA\DSM\DTS\DTA\Status" folder.
9. Browse to "..\CA\DSM\ServerDB\SWJORDER" and delete all folders and .cof files, except .XML files.
10. Run 'csampmux start'
11. Run 'cam change auto & cam start -c -l'
12. Run 'caf start'
Additional Information
In addition to the cleanup of the files, attached is a script to cleanup the USD database tables. The script should help get rid of any anomalies in the USD tables.
For information on Supported Windows and CA Client Automation versions please look at the Compatibility Matrix at the below link:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/Supportability-Matrix-1.html
For information on Supported Windows and CA Client Automation versions please look at the Compatibility Matrix at the below link:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/Supportability-Matrix-1.html
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