Reconfiguring Site recovery manager fails with Error - Operation Failed Received SOAP response fault from [<SSL(<io_ob) p:0x00007/1668003070, h:19, <TCP '##.##.##.## : 54018'>, <TCP '##.##.##.## : 443'>>), /lookupservice/sdk>]: get

Products

• VMware Live Recovery
• VMware Site Recovery Manager 8.x

Issue/Introduction

Symptoms:

• While Reconfiguring SRM below error occurs,
  
  
  
  
• On Site Recovery page, the banner shows error SRM Server Unreachable,
  
  
• Site recovery Manager VAMI, SRM Services show stopped
  
  
• In drconfig.log in SRM appliance, 
• ####-##-##T##:##:##.445Z error drconfig[01488] [SRM@6876 sub=ConfigOp opID=681f0479-132e-4960-8a4e-############-configure:3601] Operation failed
  --> (lookup.fault.EntryNotFoundFault) {
  -->    faultCause = (vmodl.MethodFault) null,
  -->    faultMessage = <unset>,
  -->    errorMessage = "Entry with name serviceId: "ExampleServiceID_UUID_com.vmware.vcDr not found.",
  -->    name = "serviceId: ExampleServiceID_UUID_com.vmware.vcDr"

Environment

VMware Site Recovery Manager 8.x

VMware Live Site Recovery 8.x

VMware Live Site Recovery 9.x

Cause

This issue occurs if Site Recovery manager/vSphere replication leaves behind stale registrations.

Resolution

• Unregister the SRM com.vmware.vcDr  MOB extension from vCenter. 
  
  
  • For MOB Extension cleanup kindly follow the instructions, in Step 1 of Resolution field using article below. 

          Cleaning up decommissioned SRM registration from vCenter Server

• Ensure SRM configuration, such as cert CN name matching hostname. Change cert if necessary
  
  
• Stop/Start the VC UI client service via cmdline.
  
           service-control --stop vsphere-ui;
           service-control --start vsphere-ui
  
  
• Perform Reconfigure in SRM VAMI post MOB Extension cleanup.