After importing async patches with OBTU to SDDC manager the builds is not showing as available in the UI

Products

• VMware SDDC Manager

Issue/Introduction

• The VCF environment has no access to the internet
• SDDC manager is on version 5.2 or higher and is using the Flexible BOM for the component upgrades.
• The target async patch bundle has already been successfully uploaded to the SDDC manager using the Bundle Transfer Utility and it appears available in the Bundle Management page on the UI.
• When going to Plan Patching page to modify the BOM the patch does not appear despite been compatible with the actual version of SDDC manager. Instead on the target version we seeing "No patches available"

Environment

VMware SDDC Manager 5.2.x

Resolution

To resolve the issue follow the steps provided in the following documentation: Offline Download of Flexible BOM Upgrade Bundles

Additional Information

In some occasions you might additionally need to disable the upgrade compatibility checks using the steps from KB article:

323368 - Bypass SDDC Manager upgrade compatibility checks when upgrade is unavailable due to missing compatibility data

In that case make sure to verify in advance the compatibility of the upgrades using the VMware Product Interoperability Matrixes