Multi-Monitor Support in PAM

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

Users are encountering difficulties in utilizing multi-monitor in PAM when setting the protocol to "RDP" while using the mstsc.exe in TCP/UDP Service. Also in PAM Native RDP, users can change the (default) resolution of the RDP applet to a customized size, such as 3000x1200. This will span the resulting session across both screens. However, although the screen is larger, it does not genuinely expand into two separate screens, which is the experience when using mstsc.exe without PAM in context.

 

Environment

Affected Versions: 4.2.1

Cause

Current Limitations 

Multi-Monitor Mode:
       
At this time, PAM does not support true multi-monitor mode. Therefore, it's not possible to fully replicate the dual-screen functionality with session recording.

Session Recording:

While session recording is a key feature of PAM, it is currently limited to configurations that do not effectively utilize multiple monitors.

Previous Community Requests

A feature request for true multi-monitor support has been submitted in the Broadcom community but remains unimplemented. Interested users can view and participate in this discussion.

Resolution

Users can utilize multi-monitor in PAM when setting the protocol to "none" while using the mstsc.exe in TCP/UDP Service as workaround. However, in this way will not be possible to recording the session.

Submitting a new request through the community's platform ensures it is visible to the Product Management Team, which regularly reviews these suggestions.

If want to enter with one new Enhancement Request in our idea's platform in communities, please use the Article (Article 103130)