Error: "Preparation Error" during Aria Orchestrator 8.18.x upgrade

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

When applying an upgrade or cumulative update to an Aria Orchestrator appliance, the process fails during the preparation phase.

• This command fails:

  • vracli upgrade exec -y --repo cdrom://

• Running the following command shows the output below:

  • vracli upgrade status

Result:                Preparation Error
Description:         Preparation for upgrade has discovered problems. Review to error report below to correct the problems and try again. The services remained in working order.

Errors:
[Exit Code: 0] No new version is available in the repository.
[Exit Code: 1] Attempt failed to run command: /opt/scripts/upgrade/vami-config-repo.sh 'local'.
Remote command failed: /opt/scripts/upgrade/vami-config-repo.sh 'local' at host: #######
Remote command failed: /opt/scripts/upgrade/vami-config-repo.sh 'local' at one or more nodes
[Exit Code: 1] Accessing update repository failed on one or more nodes.

Environment

Aria Orchestrator 8.18.x

Cause

This issue occurs if an incorrect or corrupted .iso file is used, or if the upgrade repository cannot be properly initialized on the node.

Resolution

To resolve this issue, verify the integrity of the installation media and follow the standardized upgrade procedure:

1. Confirm you are using a valid upgrade .iso file. For Aria Orchestrator, the format is: O11N_VA-8.18.1.#####-########-updaterepo.iso.
2. Verify the MD5/SHA2 checksum of the .iso file against the values provided on the Broadcom Support portal.
3. If the checksum matches and the error persists, ensure the patch upgrade utility is up to date as per the specific product release notes.
4. Download the latest official releases from the Broadcom Support Portal.

Additional Information

For more details on managing Broadcom support cases or downloading software, see Contact Broadcom Support.