Symantec VIP Enterprise Gateway LiveUpdate from 9.11 to 9.11.1 fails with error "Ensure that your VIP Enterprise Gateway host can connect to http:// liveupdate.symantecliveupdate.com"

Products

• VIP Service

Issue/Introduction

VIP Enterprise Gateway LiveUpdate 9.11 to 9.11.1 fails with error  Ensure that your VIP Enterprise Gateway host can connect to http://liveupdate.symantecliveupdate.com

Cause

This is an intermittent error on some instances.

Resolution

A hotfix to resolve this issue is attached to this KB article. Please download and apply this in your environment to address the issue

Here is a workaround as well to connect to VIP LiveUpdate:

Note: Refer to this article if this error occurs when using LiveUpdate on earlier versions of the VIP Enterprise Gateway

9.11 is configured by default to use HTTPS port 443. Follow these steps to use HTTP port 80:

Note: The fix below will also work on previous versions of EGW 9.10.x

• Edit the file with administrative permissions: <VIPEG_Install_location>\conf\liveupdate.conf
• Replace the following entries with the following:
  hosts/0/url=http://liveupdate.symantecliveupdate.com:80
  hosts/1/url=http://liveupdate.symantec.com:80
• Sample:
  
• Whitelist outbound traffic to liveupdate.symantecliveupdate.com:80

If this option is not possible in your environment, upgrade using the manual upgrade method.