Cannot login to Aria Operations for Logs using local admin or AD account wheel continuously spinning

Products

• VMware Aria Suite

Issue/Introduction

• Cannot authenticate with AD accounts.
• The file: /storage/core/loginsight/var/ui_runtime.log contains: "User login failure: Bad username/password attempt (username: admin)" but the password is correct.
• The admin account does not show as locked as per Unlock the admin account, Option 1, from the KB: How to reset and unlock the local admin account in Aria Operations for Logs
• Issue is reproducible using a different browser
• Issue is reproducible when signing into the UI with the worker nodes with the local admin user and AD user
• Running Aria Operations for Logs 8.18.0 GA release
• UI is continuously spinning when signing in with any user as per the image below:
  
  

Environment

Aria Operations for Logs 8.18.0 GA release

Resolution

Workaround 1:

1. Take a snapshot of a cluster without a memory. How to take a Snapshot of VMware Aria Operations for Logs
2. Reboot the cluster starting from Primary node.
3. Wait for some time and tried to login to the UI. 

Workaround 2:

Manually upgrade to VMware Aria Operations for Logs 8.18 Hot Fix 1 using the procedure outlined in How to Manually Upgrade VMware Aria Operations for Logs via Command Line