vCenter Upgrade in VCF fails at VCENTER UPGRADE INSTALL PRECHECK

Products

• VMware SDDC Manager

Issue/Introduction

The vCenter upgrade failed during the VCF 4.5 to 5.2 upgrade process. The error encountered was related to the ovftool during the deployment of the appliance.

The error message from the LCM (Lifecycle Manager) debug logs was: 

FAILED TASK : com.vmware.vcsa.installer.ovf.deploy_appliancedefault message : ApplianceDeploymentTask: Caught an exception [Errno 5] Input/output error: '/nfs/vmware/vcf/nfs-mount/bundle/VMware/vRack/lcm/<file-path>/<file-path>/iso/vcsa-cli-installer/lin64/../../vcsa/ovftool/lin64/ovftool'

Environment

VCF 4.x, 5.x

Cause

The issue is likely environmental, specifically related to the bundle or NFS mount path, which caused an input/output error. This error prevents the ovftool from functioning correctly during the vCenter appliance deployment.

 

Resolution

Bundle Cleanup:

1. Perform a cleanup of the vCenter bundle stored on the NFS mount:
   • SSH to the SDDC Manager VM and change to the root user:
   • su
   • From the command line, issue the following command using the bundle id you got in step 3

   • python /opt/vmware/vcf/lcm/lcm-app/bin/bundle_cleanup.py <bundle id>

   • KB for reference: https://knowledge.broadcom.com/external/article/312173/how-to-bundle-cleanup-utility.html
2. Re-upload the Bundle
3. Re-run Precheck for vCenter Upgrade:

Once the cleanup and re-upload are completed, re-run the vCenter Upgrade Install Precheck to verify if the upgrade can proceed without errors.