VeloCloud SASE, Secured by Symantec - Support

Products

• VMware VeloCloud Cloud Web Security

Issue/Introduction

VeloCloud SASE, secured by Symantec, is a single-vendor SASE solution that features best-in-class SD-WAN and Security Service Edge (SSE) capabilities from VeloCloud and Symantec. It empowers users to access any application securely, reliably, and efficiently. Designed for today’s enterprise edge challenges, it delivers superior network performance without compromising security, while simplifying operations and management. 

VeloCloud SASE automatically connects VeloCloud SD-WAN branch users, corporate headquarters employees, hybrid workers, partners, and IoT devices to Symantec SSE on the best possible path. It also ensures full security inspection of traffic and activity to protect organizations and their sensitive data from attack. Designed for today’s multi-cloud organizations, it offers the flexibility to adopt a hybrid or cloud-native approach for security services.

Cause

Minimum Data Set required while opening a support ticket for VeloCloud SASE, Secured by Symantec.

Resolution

To Open a case for VeloCloud SASE product, please follow the instructions in the article Contact Broadcom support. It is required to include the Minimum Data Set information along with any other details that you consider useful when opening the ticket. 

 

Minimum Data Set (Mandatory)

Customer Name in VCO:
Partner Name in VCO:
VeloCloud Orchestrator URL:
Symantec SaaS Account ID:
Customer Business Impact:
How many sites are affected?
How many users are affected?
Were there any recent configuration changes or software upgrades after which the issue is seen?
Was this working before ? Or is this a new setup ?
Are there critical business applications impacted?
Is the issue intermittent or persistent: If intermittent, provide the frequency of the issue:
Issue Start / Stop time(s) in UTC
Mode of Access: SDWAN Edge or SD-Access client?
Integration Type: NSD Via Edge / PoP to PoP Gateway or WSS client?
Please confirm if this is a CloudSWG(WSS) or CloudSOC(CASB/DLP) issue?
VMware SD-WAN Edge Name(s)
Affected SSE Service name configured in VCO:
Detailed Problem Statement:
Technical Analysis from Partner/Customer Support Team:
Requested Assistance:

 

Minimum Data Set (Optional)

Example of an Impacted Flow Source / Destination IP address(es), port number (s):
If a workaround has been put in place, describe those steps and the outcome.
VMware SD-WAN Gateway Name(s)
Describe the recurrence pattern. (For eg, Problem increases with increase/decrease of system load)
Debug Outputs (Ping, Traceroute, etc.,)
Any additional information that would help the investigation: