URL Blocked by Click-Time URL Protection Service

Products

• Email Security.cloud

Issue/Introduction

Click-Time URL Protection incorrectly classified a URL as spam, phishing, or malware, resulting in the URL being blocked.

 

Environment

Click-Time URL Protection

Resolution

To resolve this issue, you may take one of the following actions:

1. Submit the email sample as a False Positive
   • Follow the guidance in these KB article and TechDoc for submitting a false positive:
     • Submitting False Positives in Email Security
     • Submitting spam samples for emails flagged with error code 553 - Message Filtered
       
       
2. Whitelist the URL or Domain
   • Adjust Click-Time URL Protection settings to allow the URL or domain:
     • Managing Click-Time URL Protection Settings

 

Additional Information

For more details on Click-Time URL Protection, refer to:

• About Click-Time URL Protection

For false positive submissions specifically related to Click-Time Protection policies, refer to:

• Submitting a False Positive URL for Email Security.cloud Click-time Protection Policy