Submitting a False Positive URL for Email Security.cloud Click-time Protection Policy

Products

• Email Security.cloud

Issue/Introduction

This article explains how to submit a URL that has been incorrectly categorized by the Click-time Protection Policy as a false positive.

Environment

Email Security.cloud, Click-Time Protection Policy, Email Threat Detection and Response

Resolution

To submit a site for review:

1. Navigate to Symantec Site-review and enter the URL you would like to have reviewed.
2. Select the Filtering Service – Symantec Email Security.cloud.
3. Select the appropriate category – detailed category descriptions can be found at category descriptions
4. Enter your email address if you want to be notified about the review results.
5. If necessary, provide a short description of the site or the problem you are experiencing.