Proactive Upgrade Case for vCenter Server
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Proactive Upgrade Case for vCenter Server

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Article ID: 387138

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Note: The Proactive Upgrade process for vCenter Server is limited to Advanced Support customers with a Support Account Manager (SAM) and/or Dedicated Technical Support Engineer (DTSE). 

Prerequisites for opening a Proactive vCenter Server Upgrade Case:

  • Cases must be opened 10 business days in advance of the upgrade window
  • Cases should be opened as Low-P4
  • Have a development environment upgraded before production to test that any customization still functions as expected on the latest version
  • Confirm the vCenter Server upgrade path is supported
  • Perform update pre-checks using Update Planner and report any issues that cannot be resolved
  • Perform upgrade pre-check to detect certificates with weak signature algorithm (applicable for VC 7.x to 8.x upgrade)
  • If this is a VCF environment, open a proactive Case with VCF Support
  • Be familiar with Best Practices for Patching VMware vSphere
  • Be familiar with the preparation steps covered in Upgrade vCenter Server 7.0 to 8.0

VMware by Broadcom Support will:

  • Ensure pre-check issues are resolved
  • Validate the target version and advise if a newer one is available
  • Review provided logs for known issues that may impact the upgrade
  • If a proactive Case is not raised with sufficient notice of 10 days, it will not be possible to offer log review and pre-check resolution within the planned time-frame

Please complete the following template when opening the Case: 

  • Upgrade Date & Time?
  • Current vCenter Server version?
  • Target vCenter version?
  • Product Interoperability checked?
  • Have the release notes been reviewed for the target version?
  • Do you have a backup of the vCenter configuration?
  • Number of vCenter's being upgraded (if applicable)?
  • Are you running any vCenter's in Enhanced Link Mode (ELM)?
  • List of plugins/extensions and 2nd party or 3rd party solutions (for eg. SRM) ?

Additional data to be collected:

Environment

  • vCenter Server 7.x
  • vCenter Server 8.x

Resolution

Open a Low - P4, Upgrade Awareness Case via Broadcom Support portal. 

The purpose of a proactive upgrade case is to prepare in advance for the vCenter Server upgrade.

This is not an exhaustive health check of the environment. If this is required, please engage VMware by Broadcom Professional Services.

Additional Information

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