Collecting diagnostic information for VMware vCenter Server 7.x and 8.x
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Collecting diagnostic information for VMware vCenter Server 7.x and 8.x

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Article ID: 330178

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Updated On:

Products

VMware vCenter Server VMware vCenter Server 7.0 VMware vCenter Server 8.0

Issue/Introduction

This article provides procedures for obtaining a vCenter Server support bundle for VMware vCenter Server.
 
VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation. The information is gathered using a specific script or tool for each product and can include a host support bundle from the ESXi host and vCenter Server support bundle. Data collected in a host support bundle may be considered sensitive. Additionally support bundles can include encrypted information from an ESXi host. For more information on what information is included in the support bundles, see Data collected when gathering diagnostic information from vSphere products (2147388).

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To uniquely identify your information, use the support case number you receive when you create the new case.



Environment

VMware vCenter Server 7.x
VMware vCenter Server 8.x

Resolution

To collect the diagnostic information using the vSphere Client:

  1. Connect to vCenter Server using the vSphere Client.
  2. Start collecting diagnostic information. For more information, see Collecting diagnostic information for VMware ESXi.
  3. Select the checkbox to include information from vCenter Server.

    The log bundle appears in the specified folder when the download is complete. The log bundle is named with the current date and time. For example:

    VMware-vCenter-support-yyyy-mm-dd@ HH-MM-SS.zip
     

To collect the diagnostic information using the VAMI:

  1. Click on "Action" and then click "Create Support Bundle"

To collect the diagnostic information using the command:

  1. Log in with SSH to the vCSA.

  2. Since it logs in to the Appliance Shell in default, run the shell.set --enabled True command and shell command to launch the Bash.

  3. Run the vc-support -l command to create a vc-support log bundle.
  4. Confirm that the log bundle is created with the name that is displayed at the command execution.

  5. Log in to the vCSA using SCP, copy the created vc-support log bundle to your machine.

    If you use WinSCP as an SCP tool, run the chsh -s /bin/bash root command to change the vCSA default shell to the Bash shell and use WinSCP (run in step 2 after the Bash launched).
    If you return the default shell to the Appliance Shell, run the chsh -s /bin/appliancesh root command.

 


 

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