Collecting diagnostic information for VMware vCenter Server 7.x and 8.x
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Collecting diagnostic information for VMware vCenter Server 7.x and 8.x

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Article ID: 330178

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

This article provides procedures for obtaining a vCenter Server support bundle for VMware vCenter Server.
 
VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs, configuration files, and data appropriate to the situation. The information is gathered using a specific script or tool for each product and can include a host support bundle from the ESXi host and vCenter Server support bundle. Data collected in a host support bundle may be considered sensitive. Additionally support bundles can include encrypted information from an ESXi host. For more information on what information is included in the support bundles, see Data collected when gathering diagnostic information from vSphere products (2147388).

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To uniquely identify your information, use the support case number you receive when you create the new case.



Environment

VMware vCenter Server 7.x
VMware vCenter Server 8.x

Resolution

To collect the diagnostic information using the vSphere Client:

  1. Connect to vCenter Server using the vSphere Client.
  2. Start collecting diagnostic information. For more information, see Collecting diagnostic information for VMware ESXi/ESX using the vSphere Client (653).
  3. Select the checkbox to include information from vCenter Server.

    The log bundle appears in the specified folder when the download is complete. The log bundle is named with the current date and time. For example:

    VMware-vCenter-support-yyyy-mm-dd@ HH-MM-SS.zip
     


 

Additional Information

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