Tanzu Entitlement Requirements for Support Portal Download

Products

• Support Portal
• Support Portal & Access Issues
• Global Customer Assistance
• VMware

Issue/Introduction

To support the transition from Tanzu Network to Broadcom’s Customer Support Portal, product downloads were initially configured as accessible to all users. Starting March 3rd 2025, downloads will be only accessible to entitled users. After this date, users will only be able to view products they are entitled to download in the `My Downloads` section of Support Portal. Free products will be accessible via a hyperlink at the top of that page. Non-entitled products will not display in `My Downloads` and users will see a `Not Entitled` response via Tanzu Network API when attempting to generate a download link.

 

Customers experiencing entitled product download difficulties are advised to open a Severity-3 Technical case against the impacted product. Tanzu Support team will investigate and respond back with the resolution per normal practices

 

Valid account domains

Per Broadcom’s Information Security policy, entitlements can only be associated with account email domains that are not freely generated by ISPs or similar services. You must use your company email to associate entitlements with your account. Frequent examples of these domains include:

• • gmail.com
  • yahoo.com
  • hotmail.com
  • icloud.com
  • qq.com
  • 163.com
  • mail.ru

 

Tanzu Network API changes

Starting on March 3rd 2025, the ‘Generate Download Link’ functionality of the Tanzu Network API and associated ecosystem (Platform Automation Toolkit, Pivnet CLI, Ops Manager CLI) will check if the account requesting the link is entitled to the software.

 

How do I check if I am entitled to a product?

Navigate to the ‘My Entitlements’ page in the Support Portal. You will be able to see all siteIDs associated with your account, which are the IDs provided upon closing a contract with Broadcom. If no siteIDs / entitlements are listed here, it means you have a Basic account and no entitlement.

 

Refer to this knowledgebase article for more information.

Environment

• TanzuNet
• Tanzu Network 
• Customer Connect
• Tanzu
• Download
• Pivnet
• Platform Automation
• Pipeline

Resolution

For Basic (unentitled accounts):

• Please reach out to the procurement contact at your company to obtain the siteID

 

For users with a free email domain (such as gmail.com):

• Create a new Support Portal account using your company email
• Reach out to the procurement contact at your company to obtain the siteID
• New accounts will require updating any existing automation with the latest API keys accessed here

 

For more information on how to link siteIDs to your account, refer to this knowledgebase article.