Content Import Client (CIC) fails with error: 407 - Proxy Authentication Required

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Article ID: 38583

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Updated On:

Products

CA Automation Suite for Data Centers - Configuration Automation CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Issue:

Browsing the DSM Explorer -> Control Panel -> Engines -> All Engines -> SystemEngine

we could see the "Default Software Content Download" job in ERROR state. The CIC.log reports the below error:


Exception: com.ca.itechnology.iclient.IclHTTPException: 407 Proxy
Authentication Required - 407 Proxy Authentication Required


The same error could be also found if Wireshark log are captured at the same time


Environment:  


CA Client Automation - All Versions

 
Cause:

Content Import Client requires Basic Authentication at Proxy Level, no other method is accepted.

 

Resolution:

You should work with your Network Administrator / Network team and ensure that the Basic Authentication has been enabled at proxy side.

Environment

Release: UASIT.99000-12.9-Asset Intelligence
Component: