Content Import Client (CIC) fails with error: 407 - Proxy Authentication Required

Products

• CA Automation Suite for Data Centers - Configuration Automation
• CA Client Automation - Asset Management
• CA Client Automation - IT Client Manager
• CA Client Automation
• CA Client Automation - Remote Control
• CA Client Automation - Asset Intelligence
• CA Client Automation - Desktop Migration Manager
• CA Client Automation - Patch Manager

Issue/Introduction

Browsing the DSM Explorer -> Control Panel -> Engines -> All Engines -> SystemEngine

We could see the "Default Software Content Download" job in ERROR state. The CIC.log reports the below error:

Exception: com.ca.itechnology.iclient.IclHTTPException: 407 Proxy
Authentication Required - 407 Proxy Authentication Required

The same error could be also found if Wireshark log are captured at the same time.

Environment

CA Client Automation - All Supported versions.

Cause

Content Import Client requires Basic Authentication at Proxy Level, no other method is accepted.

Resolution

You should work with your Network Administrator / Network team and ensure that the Basic Authentication has been enabled at proxy side.

Additional Information

Also refer to:

Basic Content Import Client Support and Troubleshooting Playbook.