How to collect SDDC Manager logs

Products

• VMware SDDC Manager

Issue/Introduction

This article provides procedures for collecting diagnostic information from SDDC Manager. 

Environment

VMware SDDC Manager

Resolution

1. SSH into the SDDC Manager with the vcf user. 

2. Elevate to root with the su command. 

3. Run the following command to collect the SDDC manager logs (See additional information if additional logs/flags are required)

/opt/vmware/sddc-support/sos --sddc-manager-logs --zip

4. Copy/SCP the log bundle from the SDDC Manager. 

Unless specified the default log location is /var/log/vmware/vcf/sddc-support/

5. Follow KB 140731 to upload the files to the support request. 

Note: If you are already logged in as a 'root' user, skip step 2 and do not use 'su' to elevate the command.

Additional Information

SOS Log Collections Options:

--log-folder LOGFOLDER	Specify name of the directory
--log-dir LOGDIR	Dump logs to given directory
--esx-logs	Collect ESXi logs
--vc-logs	Collect vCenter Server logs
--sddc-manager-logs	Collect SDDC-Manager logs
--vxrail-manager-logs	Collect VxRail-Manager logs(Applicable for VxRail)
--psc-logs	Collect PSC logs
--nsx-logs	Collect NSX logs
--wcp-logs	Collect Log WCP cluster logs
--automation-logs	Collect VMware Aria Automation support logs
--operations-for-logs	Collect VMware Aria Operations for Logs support logs
--lifecycle-logs	Collect VMware Aria Suite Lifecycle support logs
--no-clean-old-logs	Do not clean old log folder
--test	Sanity test logs collected by verifying the files
--no-health-check	Skip Health Check executed as part of SoS log collection
--api-logs	Collect output from APIs
--vm-screenshots	Collect all VM screenshots
--system-debug-logs	Collect System logs to help debug in abnormal scenarios like memory leak
--collect-all-logs	Collect logs for all components, excluding WCP and system-debug-logs pass --domain-name DOMAINNAME, For all domains pass --domain-name ALL (Default: MANAGEMENT)