Sync updates fails in Lifecycle Manager with Download patch definitions task failed while syncing depots. Error: 'integrity.fault.NoSignatureSiteConnection'

Products

• VMware vCenter Server

Issue/Introduction

• In vCenter Server Lifecycle Manager Sync fails with the following error:

YYYY-MM-DDTHH:MM:SS.189-05:00 error vmware-vum-server[11869] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [SyncDepotsTask 268] VciSigUpdateTask failed. Error: integrity.fault.NoSignatureSiteConnection
YYYY-MM-DDTHH:MM:SS.190-05:00 info vmware-vum-server[11869] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [Task, 457] Task:com.vmware.vcIntegrity.lifecycle.SyncDepotsTask ID:<OP_ID>. Finalizing Task
YYYY-MM-DDTHH:MM:SS.190-05:00 info vmware-vum-server[11869] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [Task, 457] Task:com.vmware.vcIntegrity.lifecycle.SyncDepotsTask ID:<OP_ID>. Task Finalization completed.
YYYY-MM-DDTHH:MM:SS.190-05:00 error vmware-vum-server[11869] [Originator@6876 sub=com.vmware.vcIntegrity.lifecycle.SyncDepotsTask] [Task, 457] Task:com.vmware.vcIntegrity.lifecycle.
SyncDepotsTask ID:<OP_ID>. Task Failed. Error: Error:
-->    com.vmware.vapi.std.errors.error
--> Messages:
-->    com.vmware.vcIntegrity.lifecycle.depots.sync.VciSigUpdateTaskErrorInfo<Download patch definitions task failed while syncing depots. Error: 'integrity.fault.NoSignatureSiteConnection'.>
-->

Environment

vCenter Server 7.x
vCenter Server 8.x

Cause

The issue is caused by an incorrect or incomplete configuration in the /etc/sysconfig/proxy file. Specifically, the HTTPS_PROXY setting does not match the HTTP_PROXY setting, leading to connection failures when syncing with VMware depots.

Resolution

1. Take ssh/putty session to the vCenter as a root user.

2. Back up the current proxy configuration file

   cp /etc/sysconfig/proxy /var/tmp/proxy.backup  
   

3. Edit the proxy configuration file to align proxy settings

   vi /etc/sysconfig/proxy  
   

   • Update the HTTPS_PROXY setting to match the HTTP_PROXY setting.

4. Reboot the vcenter server to apply the updated settings

   reboot  

Additional Information

• Ensure the proper VCF authenticated downloads configuration has been applied.  See 'VCF authenticated downloads configuration update instructions'
• Ensure that the proxy settings are consistent and properly configured to avoid synchronization errors.
• If the issue persists, verify network connectivity and check for firewall or DNS resolution issues.