Proactive Upgrade Case for Aria Operations for Logs
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Proactive Upgrade Case for Aria Operations for Logs

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Article ID: 384441

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

Note: The Proactive Upgrade process for Aria Operations for Logs is limited to Advanced Support customers with a Support Account Manager (SAM) and/or Dedicated Technical Support Engineer (DTSE). 

Prerequisites to be followed before opening Proactive Aria Operations for Logs Upgrade Cases:

  • Cases must be opened 10 business days in advance of the upgrade window.
  • Cases should be opened as Severity 4.
  • Collect the Aria Operations for Logs full support bundle for upload to the new Case.
  • Read the target version Release Notes and be aware of Known Issues.
  • Confirm the target Aria Operations for Logs version is compatible with other products in the environment. Also confirm the Aria Operations for Logs upgrade path is supported. Reference Interop Matrix.
  • If this is a VCF environment, open a proactive Case with VCF Support.
  • Validate that there are snapshots taken prior to upgrade for Aria Operations for Logs. 
  • Ensure ports required for the upgrade are open e.g. 443/9543 see Required Ports.
  • If a bespoke Upgrade runbook is being followed ensure it is aligned with the official Upgrade Guide.

VMware by Broadcom Support will: 

  • Validate the target version and advise if a newer one is available.
  • If a proactive Case is not raised with sufficient notice of 10 days, it will not be possible to offer log review within the planned time-frame. 

Please complete the following template when opening the Case: 

  • Upgrade Date & Time:
  • Aria Operations for Logs from version:
  • Aria Operations for Logs to version  :
  • VCF from version:
  • VCF to version:
  • No. of Aria Operations for Logs nodes:
  • Aria Operations for Logs nodes status:
  • 2 or more upgrade path involved?:
  • vLCM environment?: 

Upgrade Recommendations:

  • It is recommended to retain locally the Aria Operations for Logs logs collected when opening the proactive Case until the upgrade has completed successfully.
  • Prepare a contingency plan to allow the upgrade maintenance window to be extended should a failure occur.
  • Schedule a maintenance window for the entire upgrade so that VMs can be powered off to make backups.  Make sure there are good backups just prior to the upgrade.  A good backup is one that restores have been tested and everything boots as expected.  Powered off snapshots can provide a quick rollback point and are also required before starting the upgrade.
  • If 2 or more upgrade should be performed in line, take the latest snapshots after last upgrade completed.
  • If an upgrade failure occurs, please request an uplift in case severity.
 

Resolution

Open an Upgrade Awareness Case via Broadcom Support portal.

The purpose of a proactive upgrade case is to prepare in advance for the Aria Operations for Logs upgrade.

This is not an exhaustive health check of the environment. If this is required, please engage VMware by Broadcom Professional Services.

Additional Information

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