Proactive Upgrade Case for VCF Environments
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Proactive Upgrade Case for VCF Environments

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Article ID: 392559

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Updated On:

Products

VMware SDDC Manager

Issue/Introduction

Note: The Proactive Upgrade process for VCF Environments is limited to Advanced Support customers with a Support Account Manager (SAM) and/or Dedicated Technical Support Engineer (DTSE). 

Prerequisites for opening a Proactive VCF Upgrade Case:

  • Cases must be opened 10 business days in advance of the upgrade window
  • Cases should be opened as Low-P4
  • Have a development environment upgraded before production to test that any customization still functions as expected on the latest version
  • Upgrade pre-checks must be run in advance and report any issues that cannot be resolved
  • Confirm the VCF upgrade path is supported
  • Be familiar with the VCF Lifecycle Management Guide

VMware by Broadcom Support will:

  • Ensure pre-check issues are resolved
  • Validate the target version and advise if a newer one is available
  • Review provided logs for known issues that may impact the upgrade
  • If a proactive Case is not raised with sufficient notice of 10 days, it will not be possible to offer log review and pre-check resolution within the planned time-frame

Please complete the following template when opening the Case: 

  • Upgrade Date & Time?
  • Current VCF version?
  • Target VCF version?
  • Product Interoperability checked?
  • Have the release notes been reviewed for the target version?
  • Do you have a backup of the vCenter, SDDC Manager, and NSX-T?
  • Number of vCenter's being upgraded (if applicable)?
  • Number of physical hosts?
  • Estimated number of VMs?
  • Resource utilization details?
  • Is High Availability (HA) or Distribute Resource Scheduler (DRS) enabled?
  • List of client plugins and extensions?

Additional data to be collected:

How to collect SDDC Manager logs

Using the VCF Diagnostic Tool for SDDC Manager

Perform Update Precheck in SDDC Manager


Environment

VMware Cloud Foundation 4.x 

VMware Cloud Foundation 5.x

Resolution

Open a Low - P4, Upgrade Awareness Case via Broadcom Support portal. 

The purpose of a proactive upgrade case is to prepare in advance for the vCenter Server upgrade.

This is not an exhaustive health check of the environment. If this is required, please engage VMware by Broadcom Professional Services.

Additional Information

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