Intel E810 DDP diver will fail to load after BME upgrade to 4.2.1. BME upgrade will get stuck if Intel E810 DDP driver is used.

Products

• VMware NSX

Issue/Introduction

• Bare Metal Edge upgrade fails
• The edge looses network interfaces after upgrade to 4.2.1 or 4.2.1.1 EP.
• Error messages during reboot: "ice 0000:16:00:00.0: Direct firmware load for intel/ice/ddp/ice.pkg failed with error -2"
• Relevant log location: kern.log and console log

Environment

NSX upgrade from any version to 4.2.1 and 4.2.1.1 EP

 

Cause

initrd image with old kernel version 5.15.160-nn2 is getting created at build time, but 4.2.1 release contains 5.15.160-nn3 kernel. Because of this, upgrade of Edge with Intel E810 DDP driver will fail.

Fresh install of 4.2.1 is creating initrd image with correct kernel version 5.15.160-nnZ at install time and so, no issue in fresh install.

Resolution

This issue is resolved in VMware NSX 4.2.1.2 EP available at Broadcom Downloads.
If you are having difficulty finding and downloading software, please review the KB Download Broadcom products and software."

Workaround:

After upgrade of BME to 4.2.1 run below command to upgrade initrd using root user

depmod -a 5.15.160-nn3-server
update-initramfs -u -k 5.15.160-nn3-server -b /

This will load the drivers and nic cards will be detected.

Then retry upgrade

Additional Information

You might have to exit maintenance mode manly if the management interface does not come up for the upgrade to proceed.