Scope of Support for TANZU Rabbit-MQ tile
Article ID: 384206
Updated On:
Products
Issue/Introduction
Rabbit-MQ (RMQ) is a messaging broker/service owned and supported by VMware/Broadcom that is compiled of 3 different offerings, each serving distinct use cases and deployment scenarios:
- The open-source RabbitMQ messaging broker
- Tanzu RabbitMQ
- RabbitMQ tile for Tanzu Platform Cloud Foundry / TAS. This article is specific to Rabbit-MQ tile , which is designed for ease of integration with Tanzu Platform for Cloud Foundry (formly known as TAS/Tanzu Application Service)
There are 3 steps to determine if the tile is Supported. (see Resolution)
Resolution
Three steps to qualify if the tile is Supported:
1.) Confirm the users Rabbit-MQ Software Component Version that is actively being used/deployed. This can be verified by running the collect-env script/KB from Rabbit-MQ deployment and server.
2.) Does the users deployed Software Component Version of Rabbit-MQ (confirmed by step 1 output) match any of the compatible versions mentioned in the users deployed Rabbit-MQ Tile release notes? Example below:
3.) Does the users Software Component Version that is included in their tile fall within the Support life from the official Rabbit-MQ? This can be confirmed by checking the Release Information on Rabbits official site/docs.
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*If "no" to any of the above, then it is not supported. Forked, modified or custom compiled versions of tiles, stemcells, buildpacks and Bosh releases are not eligible for support (see links below).
- TAS Scope of Support
- https://docs.broadcom.com/doc/tanzu-support-services-terms-and-conditions (Modified Code)
*If "yes" to all of the above, then the RMQ tile version is Supported.
* If the RMQ tile version is EOGS (End of General Support), but the tiles Software Component Version is within Support life (according to official RMQ release info) and meets the above criteria, then the tile is eligible for Support.
Additional Information
Real World Examples:
- Tanzu RabbitMQ for Tanzu Application Service tile version 2.3.5 is compatible with Software Component Version(s) OSS RabbitMQ* v3.11.28 and v3.12.15 (according to release notes). Where OSS RabbitMQ* v3.11.28 has reached end-of-support (June 2024) but the v3.12.15 is still supported (until June 2025). The user would receive Support for RMQ tile v2.3.5 if using/packaged with 'OSS Rabbit v3.12.15 Software Component Version', but not if using 'OSS Rabbit v3.11.28 Software Component Version'.
- A user has EOGS Rabbit MQ tile v2.2.x. but has upgraded their Software Component Version to a supported version listed on RMQ official docs release page, then this would still not be supported due to 'modification/customization of the tile'. This type of practice (Modifying Tile/Code) falls outside of TAS Scope of Support and Tanzu Official Terms and Conditions.
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