Scope of Support - VMware Tanzu Application Service for VMS
Article ID: 297409
Updated On:
Products
Issue/Introduction
This document is not a legal document, see the disclaimer at the bottom. If you are looking for these official documents, please see Support Offerings , Support Terms and Conditions , and Support Lifecycle .
Resolution
In Scope
The following items are examples of tasks which are covered by Tanzu Support:
| In Scope | |
|---|---|
| IaaS Set Up & Configuration | Yes [1] |
| Installation of TAS and TKGi | Yes [2] |
| Usage & Configuration | Yes |
| Diagnosis of issues with TAS and TKGi | Yes |
| Production TAS and TKGi performance troubleshooting | Yes [3] |
| Bug reporting | Yes |
| Bug Fix | Yes [4] |
| Scaling TAS and TKGi | Yes |
| Restoring TAS and TKGi after an IaaS outage | Yes |
| Buildpacks | Yes [5] |
| Log Analysis & Review | Yes [6] |
Out of Scope
The following items are examples of tasks which are not covered by Tanzu Support:
| In Scope | |
|---|---|
| Debugging custom code/applications running on TAS and TKGi | No |
| Load/Performance/Stress Testing of TAS and TKGi itself | No |
| Third-party tiles, Bosh releases, community projects, and add-ons | No |
| Custom Bosh manifests or runtime configuration | No |
| Forked, modified or custom compiled versions of tiles, stemcells, buildpacks and Bosh releases | No |
| Developer tools/plugins | No [7] |
| Best practices for platform architecture, design, guidance | No [2] |
[1] - Tanzu Support can help to troubleshoot specific IaaS set up issues or answer questions. It is out of scope for Tanzu Support to provide general, IaaS-level support. For general IaaS support, please contact your IaaS vendor.
[2] - Tanzu Support can help to troubleshoot specific installation issues or answer questions. It is out of scope for Tanzu Support to provide specific guidance for your environment, design and installation architecture. Please reach out to your Tanzu Platform Architect for help in these areas.
[3] - This covers the troubleshooting of performance issues within TAS and TKGi itself, not within customer applications deployed to TAS and TKGi.
[4] - Bug fixes are prioritized by Tanzu Engineering with input from Tanzu Support and our customers. There is no guarantee of an immediate fix & Tanzu Support retains the right to close out support tickets if a fix is not immediate.
[5] - Support for buildpacks is an area where we get a lot of questions, as such, this has been broken into a separate document so we can more comprehensively describe our support policy for buildpacks.
[6] - Tanzu Support will provide log analysis and review where appropriate and for the purposes of troubleshooting problems, debugging and root cause analysis.
[7] - The exception is the cf cli. Tanzu Support will assist when developers are using the cf cli.
Options:
Additional Information
Disclaimer
The Information in this FAQ is not promised or guaranteed to be correct, current, or complete and this FAQ may contain technical inaccuracies or typographical errors. Tanzu by Broadcom assumes no responsibility (and expressly disclaims responsibility) for updating this FAQ to maintain current information or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any products, services or other matters described in this FAQ. Tanzu by Broadcom provides no assurances that any reported problems will be resolved by Tanzu by Broadcom, even if Tanzu by Broadcom elects to provide information with the goal of addressing a problem. ALL INFORMATION, SOFTWARE, PRODUCTS, MATERIALS, AND SERVICES PROVIDED IN THIS FAQ ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” WITH NO WARRANTIES OR GUARANTEES OF ANY KIND. Tanzu by Broadcom EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY OR OTHER WARRANTIES, GUARANTEES AND REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS, AND WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, Tanzu by Broadcom MAKES NO WARRANTY THAT THE INFORMATION IN THIS FAQ WILL MEET YOUR REQUIREMENTS OR THAT THIS FAQ WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR FREE OR THAT THE SERVICES WILL MEET (OR ARE DESIGNED TO MEET) YOUR BUSINESS REQUIREMENTS.
Feedback
