Lifecycle Manager plugin download fails and Lifecycle Manager is not available in vSphere Client after vCenter upgrade to 8.x

Products

• VMware vCenter Server

Issue/Introduction

• Lifecycle Manager item is missing from vSphere Client menu
• VMware vSphere Lifecycle Manager plugin is in failed status in Administration -> Solution -> Client Plugins
  
• In vsphere_client_virgo.log file you may see lines similar to: 

[YYYY-MM-DDTHH:MM:SS.sssZ] [INFO ] rvice-extension-mngr-pool- com.vmware.vise.plugin.download.PluginDownloadServiceImpl         Found invalid cached plugin package: 'com.vmware.vum.client:8.0.x.<buildnumber>'. Will retry the download.
[YYYY-MM-DDTHH:MM:SS.sssZ] [ERROR] rvice-extension-mngr-pool-92 com.vmware.vise.plugin.download.PluginDownloadServiceImpl         Downloading plugin package: com.vmware.vum.client:8.0.x.<buildnumber> has failed. Cannot connect to host: https://VCENTER_FQDN:9087/vci/downloads/vum-htmlclient.zip org.apache.http.client.HttpResponseException: status code: 403, reason phrase: Forbidden

• While inspecting the content of etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin , you can see file similar to:

#ls -lah /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin
 -rw-r--r-- 1 vsphere-ui users   .com.vmware.vum.client-8.0.x.<buildnumber>.incomplete

 

 

Environment

 vCenter Server 8.x

Resolution

 

1. Archive the target directory com.vmware.vum.client-8.0.x.<buildnumber> from a vCenter Server with the same build number.
   # tar -zcvf vum-htmlclient.tar.gz -C /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/ com.vmware.vum.client-8.0.x.<buildnumber>
   
   
2. Place the created archive in /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin on the target vCenter Server.
   Reference : Connecting to vCenter Server Virtual Appliance using WinSCP fails with the error: Received too large (1433299822 B) SFTP packet. Max supported packet size is 1024000 B
   
   
3. Change directory to /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin.
   # cd /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin
   
   
4. Extract the archive.
   # tar -zxvf vum-htmlclient.tar.gz
   
   
5. Change the ownership of the extracted directory to vsphere-ui user.
   # sudo chown -R vsphere-ui:users com.vmware.vum.client-8.0.x.<buildnumber>
   
   
6. Delete any incomplete files.
   # rm -rf .com.vmware.vum.client-8.0.x.<buildnumber>.incomplete
   
   
7. Restart vsphere-ui service.
   # service-control --restart vsphere-ui

Additional Information

vCenter Server を 8.x にアップグレードした後、 Lifecycle Manager プラグインのダウンロードが失敗し、vSphere Client で Lifecycle Manager を使用できない