NSX Manager deletion stuck in UI at 1% for failed NSX Manager

Products

• VMware NSX

Issue/Introduction

• Deployment of a new NSX Manager node has been attempted. 
• The deployment fails and the subsequent deletion is stuck at 1%.
• Entries similar to the below are observed in /var/log/proton/nsxapi.log
ERROR ActivityWorkerPool-1-14 VcUtilities 1164554 SYSTEM [nsx@6876 comp="nsx-manager" errorCode="MP40407" level="ERROR" subcomp="manager"] Wait for completion failed with 'File /vmfs/volumes/#########c-#########-####-############/<vmname>/<vmname>.vmx was not found'

Environment

VMware NSX 4.x

VMware NSX Data Center 3.x

Cause

This issue can occur when an event on the vCenter side results in the VM being in an inconsistent state. 

Resolution

This issue is resolved in VMware NSX 4.2.1 available at Broadcom Downloads.
If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.

 

Workaround

Delete NSX Manager using one of the following APIs:

• POST /api/v1/cluster/nodes/deployments/<deleted-vm-id>?action=delete
• POST /api/v1/cluster/nodes/deployments/<deleted-vm-id>?action=delete&force_delete=true