Error: "Failed to exchange user info between Cloud Director and storage platform" when updating files or browsing Buckets and Security credentials tab in OSE bucket

Products

• VMware Cloud Director

Issue/Introduction

• The following error is observed in the UI:
  
  <Error><Status>503</Status><Code>EXCHANGE_USER_ERROR</Code><Message>Failed to exchange user info between Cloud Director and storage platform.</Message><Resource>/api/v1/s3/<bucketname>/<filename></Resource><RequestId>########-####-####-####-########</RequestId></Error>

Environment

VMware Cloud Director Object Storage Extension 3.1.x

VMware Cloud Director 10.6.x

Cause

The issue can be observed if the tenant user who attempts the operation has a user name that contains special characters or there's a duplicate entry for that user in the OSE database.

Resolution

To resolve this issue,  a database modification is needed. Please Contact Broadcom Support

Additional Information

This issue is documented in the VMware Cloud Director Object Storage Extension 3.1.0.1 Release Notes as a known issue.