NSX Manager is currently operating without a valid license. To rectify this situation, please verify NSX Manager's license or entitlement from vCenter Server in the next <#> days.

Products

• VMware NSX

Issue/Introduction

• NSX is licensed using VCF license.
• NSX 4.1.2.3 or higher, recently upgraded to NSX 4.2.#
• All VCF single licenses in the NSX may become invalid due to:
  • The license expired, or
  • License doesn't exist in the vCenter, or
  • vCenter is disconnected from NSX Manager.
  • vCenter certificate has been revoked,
  • Compute Manager was removed from NSX Manager. 
• NSX Manager will display a yellow banner similar to the banner below, with days counting down:
  
• NSX Manager's logs may show change of entitlement as below:
  /var/log/proton/nsxapi.log:
2024-09-06T13:14:46.047Z  INFO LicenseSynchronizeVCTask LicensingModeHandlerImpl 75781 SYSTEM [nsx@6876 comp="nsx-manager" level="INFO" subcomp="manager"] Handle license mode event for group vc.vcf with event NOTHING, mode from GRACE_PERIOD to GRACE_PERIOD

Environment

• NSX 4.1.2.3 or higher, recently upgraded to NSX 4.2.#

Cause

This issue is caused by internal referencing to license name that doesn't exist. 

Resolution

This issue is resolved in VMware NSX 4.2.2, available at Broadcom downloads.

If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.

Additional Information

If the conditions below are true, this banner can be considered benign:

• The VCF single license is not expired, and 
• The vCenter did not assign another license to vCenter (asset),
• The NSX Manager can connect to the Compute Manager (vCenter),
• vCenter's certificate has not been revoked,
• Compute Manager (vCenter) has not been removed from NSX.
• Once the countdown reach 0, the banner will disappear, with no impact to the environment, or functionality of the product. 
• For a workaround, please open a new ticket with Global Support team, and refer to this KB article.