Compute Manager Registration Status is stuck "in Progress"

Products

• VMware NSX

Issue/Introduction

• You are running VMware NSX 4.X.

• Compute Manager Registration Status stuck at "in Progress"

Environment

• VMware NSX.

Cause

• If the user has read-only permissions, the behavior is expected.
  
  
• Attempting to delete the vCenter extension will result in an error. The vCenter will throw a com.vmware.vim.binding.vim.fault.NoPermission exception. As a result, the extension deletion fails.
  
  
• This failure causes the Compute Manager update to fail and remain in progress.

Resolution

• This issue is resolved in VMware NSX  4.2.0 available at Broadcom downloads.
  
  
• Re-registering with a user who has administrative access.

Additional Information

• When we update the vCenter user in the Compute Manager object, the system will attempt to delete the old vCenter extension and create a new one. This needs to be done using an account with full access.
  
  
• Starting with NSX version 4.2.x, this "stuck in progress" issue will be resolved, and the system will fail immediately, indicating that it is related to insufficient permissions.

• If you are contacting Broadcom support about this issue, please provide the following:

  • NSX Manager support bundles.
  • Text of any error messages seen in NSX GUI or command lines pertinent to the investigation.

  Handling Log Bundles for offline review with Broadcom support

  • Collect Support Bundles for Troubleshooting VMware NSX
  • Uploading files to cases on the Broadcom Support Portal
  • Creating and managing Broadcom support cases