AWS does not show Linked accounts in Aria Operations for Networks =<6.13.0
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AWS does not show Linked accounts in Aria Operations for Networks =<6.13.0

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Article ID: 379308

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Updated On:

Products

VCF Operations for Networks

Issue/Introduction

  • AWS data source does not show any linked accounts
  • Only Master account can see some devices/ services. 
  • On the Platform restapilayer logs (/var/log/arkin/restapilayer/latest.log), grep for exception on: 

2024-09-29T14:15:05.852Z ERROR aws.southbound.AWSMasterLinkUtils collector-process-msg-exec-XXX getLinkedAccountCredential:232 Unable to assume role for Role ARN arn:aws:iam::XXXXXXXXX:role/kn-guardrails/NetworkMonitoringcom.amazonaws.AbortedException:at com.amazonaws.http.AmazonHttpClient_RequestExecutor.handleInterruptedException(AmazonHttpClient.java:868) 

Environment

Aria Operations for Networks 6.10
Aria Operations for Networks 6.11
Aria Operations for Networks 6.12
Aria Operations for Networks 6.13
Aria Operations for Networks 6.14.0

Cause

Linked accounts when added are not passing information through the web proxy.

Resolution

This issue is resolved in Aria Operation for Networks 6.14 P2 available at Broadcom Downloads.
If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.


Workaround :  
- Allow access to AWS from the collectors without a web proxy.