VMware Telco Cloud Automation - Support

Products

• VMware Telco Cloud Platform Advanced
• VMware Telco Cloud Platform Essentials

Issue/Introduction

The VMware Telco Cloud Automation Control Plane (TCA-CP) and VMware Telco Cloud Automation Manager components work together to provide VMware Telco Cloud Automation services.

VMware Telco Cloud Automation has various benefits:

Multi-cloud operational management, simplifying the design, onboarding, and management of both network functions and services across data centers and tenants of the Telco Cloud.

Streamlining of the CSP orchestration with a native integration into VMware cloud technologies.

Building Telco Cloud architectures with open multi-vendor Telco Cloud eco systems.

VMware Telco Cloud Automation Manager provides orchestration and management services for Telco clouds. Through VMware Telco Cloud Automation, you connect the virtual infrastructure in the Telco edge, aggregation, and core sites using VMware Telco Cloud Automation Control Plane.

Resolution

Opening a Service Request (SR)
 
Support Requests are raised via the Customer Support portal for VMware Telco Cloud Automation.
 
Detailed instructions can be found in the following article: Contact Broadcom support. 

If you require technical support assistance, please include the Minimum Data Set information below along with any other details that you consider useful when first opening the ticket. 

Minimum Data Set
✔ Customer Name
✔ Partner Name
✔ What version of Telco Cloud Platform?
✔ If this is impacting a mgmt/wkld cluster, what version of Kubernetes?
✔ Customer Business Impact
✔ How many sites are affected?
✔ How many users are affected?
✔ Are there critical business applications impacted?
✔ Problem Statement
✔ Analysis
✔ Requested Assistance
✔ Issue Start / Stop time(s) in UTC
✔ Support bundles from TCA-M, TCA-CP, and any affected mgmt/wkld clusters
✔ Error messages observed