VMware Edge Compute Stack – Support
Article ID: 377349
Updated On:
Products
Issue/Introduction
VMware Edge Compute Stack (ECS) was designed specifically to address edge challenges, while retaining a rich suite of VM and container runtime capabilities.
For organizations that want to build, run, manage, connect, and protect applications across many edge sites with limited compute, network, and IT resources, VMware Edge Compute Stack is an edge-optimized runtime and orchestration platform for frictionless management of edge apps and infrastructure across many sites with limited resources. It expertly runs operational workloads, including real-time applications, and its simplified operations reduce complexity and cost. The flexible platform supports everchanging compute and application needs.
Resolution
Opening a Service Request (SR)
Support Requests are raised via the Customer Support portal for VMware Cloud Web Security.
Detailed instructions can be found in the following article: Contact Broadcom support.
If you require technical support assistance, please include the Minimum Data Set information below along with any other details that you consider useful when first opening the ticket.
For component, please select this value to ensure proper routing: SDE-ECS (SDE Edge Compute Stack)
Minimum Data Set
✔ Customer Name
✔ Partner Name
✔ Orchestrator URL
✔ Customer Business Impact
✔ How many sites are affected?
✔ How many users are affected?
✔ Are there critical business applications impacted?
✔ VMware SD-WAN Edge Name(s)
✔ VMware SD-WAN Gateway Name(s)
✔ Problem Statement
✔ Analysis
✔ Requested Assistance
✔ Issue Start / Stop time(s) in UTC
✔ Edge or Gateway Diagnostic Bundles or PCAP prior to any reboot/restart activities
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