VIP Enterprise Gateway missing menu bar tabs, http 500 error when accessing menu

Products

• VIP Service

Issue/Introduction

When logging into the VIP Gateway console, the yellow bar with the various subtabs is blank or not populated.

Environment

VIP Enterprise Gateway. 

Cause

This is caused by a loss of files and subsequent operating system and application issues. Usually in relation to security software.

 

Resolution

Please follow the below steps to resolve the issue.

#1)Stop the EGConsole service,

#2)Update the "{*}trustedcertstore.properties{*}"(Path:- EG_HOME\\resources\\trustedcertstore.properties) file with following

JKS_STORE_FILE=
OPENSSL_STORE_FILE=
MASTER_STORE_FILE=
MOZILLA_STORE_FILE=

Example: 
 

#3)Start the EGConsole service.

After restarting the EGConsole service – the file properties should now look similar to the below, depending on where you installed the EGW:

You should now be able to open the EGW and see all the tabs properly.

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Optionally, if the above does not work:

Perform a manual upgrade to the next major version of the VIP Enterprise Gateway (example: 9.10 to 9.11). Upgrade information: https://knowledge.broadcom.com/external/article/178727/symantec-vip-enterprise-gateway-upgrade.html

In lieu of an upgrade, perform a fresh install of the VIP EG software to rebuild the console interface and replace the missing files.  

For assistance, open a case with Symantec VIP support.