Connection to compute manager is down and registration is struck in 'In Progress' state.

Products

• VMware NSX

Issue/Introduction

- Compute manager is in 'Down' and registration is in 'Not Registered' state.

- Trying to edit compute manager with credentials to register it again leads to registration struck in 'In Progress'.

- Logs show ConcurrentUpdateException.

/var/log/proton/nsxapi.log
WARN ExecutorChannel-455411737 CmInventoryService 9899 FABRIC [nsx@6876 comp="nsx-manager" level="WARNING" subcomp="manager"] ConcurrentUpdate exception occurred, retrying update for cm status model <compute-manager-UUID>
com.vmware.nsx.management.container.exceptions.ConcurrentUpdateException: Operation failed because of conflicting transaction. Transaction ID: d8ea9aad-####-####-####-####6a3573b9 Address: 3639452561
        at com.vmware.nsx.management.container.dao.corfudb.CorfuDbTransactionManager.convertAbortException(CorfuDbTransactionManager.java:320) ~[libnsx-framework.jar:?]
        at com.vmware.nsx.management.container.dao.corfudb.CorfuDbTransactionManager.doCommit(CorfuDbTransactionManager.java:350) ~[libnsx-framework.jar:?]
        at org.springframework.transaction.support.AbstractPlatformTransactionManager.processCommit(AbstractPlatformTransactionManager.java:743) ~[spring-tx-5.2.6.RELEASE.jar:5.2.6.RELEASE]
        at org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:711) ~[spring-tx-5.2.6.RELEASE.jar:5.2.6.RELEASE]
        at org.springframework.transaction.interceptor.TransactionAspectSupport.commitTransactionAfterReturning(TransactionAspectSupport.java:631) ~[spring-tx-5.2.6.RELEASE.jar:5.2.6.RELEASE]
        at com.vmware.nsx.management.container.aspects.TransactionAspect.commitTransactionAfterReturning(TransactionAspect.java:70) ~[libnsx-framework.jar:?]
        at org.springframework.transaction.interceptor.TransactionAspectSupport.invokeWithinTransaction(TransactionAspectSupport.java:385) ~[spring-tx-5.2.6.RELEASE.jar:5.2.6.RELEASE]
        at org.springframework.transaction.aspectj.AbstractTransactionAspect.ajc$around$org_springframework_transaction_aspectj_AbstractTransactionAspect$1$2a73e96c(AbstractTransactionAspect.aj:70) ~[spring-aspects-5.2.6.RELEASE.jar:5.2.6.RELEASE]

Environment

VMware NSX

Resolution

If the above mentioned conditions match, please open a support case with Broadcom support.