Unable to register the SRM Server with vCenter - "N7Vmacore15SystemExceptionE Failed to stop srm-server"

Products

• VMware Live Recovery

Issue/Introduction

A general system error occurred "N7Vmacore15SystemExceptionE Failed to stop srm-server (-1)" after renewing the vCenter certificate

Symptoms:

SRM server service was found to be in a stopped state.

vmware-dr.log

WARN  com.vmware.dr.configservice.taskMonitor.ConfigureTaskHandler xxxxx-xxxx-xxxx-xxxxx-xxxxxxxxx getConfigureTaskProgress - Task finished with error!

(vmodl.fault.SystemError) {

   faultCause = null,

   faultMessage = null,

   reason = N7Vmacore15SystemExceptionE Failed to stop srm-server (-1)

}

        at java.base/jdk.internal.reflect.DirectConstructorHandleAccessor.newInstance(Unknown Source)

        at java.base/java.lang.reflect.Constructor.newInstanceWithCaller(Unknown Source)

        at java.base/java.lang.reflect.ReflectAccess.newInstance(Unknown Source)

        at java.base/jdk.internal.reflect.ReflectionFactory.newInstance(Unknown Source)

        at java.base/java.lang.Class.newInstance(Unknown Source)

        at com.vmware.vim.vmomi.core.types.impl.ComplexTypeImpl.newInstance(ComplexTypeImpl.java:174)

Environment

SRM 8.8.0.3

Cause

The issue was observed after the vCenter certificate was updated.

 

Resolution

If the above symptoms and issue matches, please contact Broadcom Support to investigate the issue further.