Proactive Upgrade Case for Aria Operations for Networks
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Proactive Upgrade Case for Aria Operations for Networks

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Article ID: 375617

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Updated On:

Products

VMware Aria Operations for Networks

Issue/Introduction

Note: The Proactive Upgrade process for Aria Operations for Networks is limited to Advanced Support customers with a Support Account Manager (SAM) and/or Dedicated Technical Support Engineer (DTSE). 

Prerequisites to be followed before opening proactive Aria Operations for Networks (AON) upgrade Cases:

  1. Cases must be opened 10 business days in advance of the upgrade window.
  2. Cases should be opened as Severity 4.
  3. Upgrade prechecks must be run in advance and any issues that cannot be resolved must be reported.
  4. Collect the Aria Operations for Networks support bundle/logs from all the platform(s) and collector(s), as well as the precheck results as screenshots to upload to the proactive case.
  5. Read the target version of the release notes and be aware of known issues.
  6. Confirm the target Aria Operations for Networks version is compatible with other products in the environment. Also, confirm the Aria Operations for Networks upgrade path is supported. Refer to the Upgrade Path page of the Interoperability Matrix.
  7. Validate Aria Operations for Network backups are being taken. If running a cluster of platforms, follow this article Backup/Snapshot clustered deployments. 
  8. If a bespoke upgrade runbook is being followed, ensure it is aligned with the official Upgrade documentation. 
  9. Broadcom advises to upgrade to the latest available version of either 6.13 or 6.14 See the Release Notes for more information.

VMware by Broadcom Support will: 

  1. Ensure precheck issues are resolved.
  2. Validate the target version and advise if a newer one is available.
  3. Review Aria Operations for Networks logs for known issues that may impact the upgrade.
  4. If a proactive case is not raised with sufficient notice of 10 days, it will NOT be possible to offer log review and precheck resolution within the planned timeframes. 

Please complete the following template when opening the Case: 

  1. Upgrade Day, Date & Time:
  2. Aria Operations for Networks current running version:
  3. Aria Operations for Networks upgrade to version:
  4. VCF from version:
  5. VCF to version:
  6. No. of Platforms VMs:
  7. No. of Collector VMs:
  8. Aria Suite Lifecycle vRSLCM environment( Version, build number and pspack version)?:
  9. On Aria Operations for Networks GUI, navigate to Settings > Infrastructure and support > Infrastructure and updates page. From this page, take 1-2 screenshots covering the entire page. If you see any problems, click on them and capture additional screenshots showing all the problems.

Upgrade Recommendations:

  1. Backup and snapshot of the environment following this article: Backup/Snapshot clustered deployments. 
  2. It is recommended to retain locally the Aria Operations for Networks support bundles collected when opening the proactive Case until the upgrade has completed successfully Collecting Support Bundles.
  3. Prepare a contingency plan to allow the upgrade maintenance window to be extended should a failure occur.
  4. Schedule a maintenance window for the entire upgrade so that VMs can be powered off to make backups.  Make sure there are good backups just prior to the upgrade.  A good backup is one that restores have been tested and everything boots as expected.  Powered off snapshots can provide a quick rollback point and are also required before starting the upgrade.
  5. If an upgrade failure occurs, please request an uplift in case severity.
  6. As part of the recent updates, the Online Upgrade option is No longer available following the Broadcom Migration. The upgrade service previously offered has been discontinued.
  7. Moving forward, the only available upgrade method is the Single Click Offline Upgrade. This can be done via the GUI, where you will need to download the necessary OVA file for both Platform and Collector, directly from the Broadcom Support Portal.
  8. Back to back upgrades for Aria Operations for Networks on the same day is not recommended. There should be a minimum gap of 8-10 hours between upgrade operations.

Environment

Aria Operations for Networks 6.10.0
Aria Operations for Networks 6.11.0
Aria Operations for Networks 6.12.0
Aria Operations for Networks 6.12.1
Aria Operations for Networks 6.13.0
Aria Operations for Networks 6.14.0

Resolution

Open a proactive case with Broadcom Support to review your Aria Operations for Networks deployment. For more information, see Creating and managing Broadcom support cases. 

This is not an exhaustive health check of the environment, if this is required please engage VMware by Broadcom Professional Services.

Please Note:
Broadcom Support will not be able to provide dedicated support to be on standby during the maintenance window.  If you experience issues during your scheduled change, please reach out on your proactive case and request an uplift in severity and the next available technical support engineer will contact you.

Additional Information

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