"Self Cluster Statistics" dashboard - Metrics all zero after upgrading to VMware Aria Operations 8.17.1.

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• "Self Cluster Statistics" dashboard - Metrics all zero.
• Computed/super metrics are not being displayed in the "Self Cluster Statistics" dashboard.
  
  

Environment

Aria Operations 8.17.1

 

Cause

NullPointerException causes ComputedAndSystemMetricsRetriever thread failure, not allowing Computed/super metrics calculation flow which corrupted kv_customprofile DB table.

2024-06-12T09:48:39,843+0000 ERROR [Function Execution Processor1797] com.vmware.vcops.platform.gemfire.GemfireFunction.invokeHandlerMethod: Failed to invoke the method 'AnalyticsInternalInterface.getComputedAndSystemMetrics' : NullPointerException:
java.lang.NullPointerException: null
        at com.vmware.vcops.analytics.api.AnalyticsInternalServer.computeSystemProfile(AnalyticsInternalServer.java:470) ~[vcops-analytics-1.0-SNAPSHOT.jar:?]
        at com.vmware.vcops.analytics.api.AnalyticsInternalServer.addSystemProfilesToResult(AnalyticsInternalServer.java:446) ~[vcops-analytics-1.0-SNAPSHOT.jar:?]
        at com.vmware.vcops.analytics.api.AnalyticsInternalServer.getComputedAndSystemMetrics(AnalyticsInternalServer.java:302) ~[vcops-analytics-1.0-SNAPSHOT.jar:?]

Resolution

Please gather a full log bundle from the Aria Operations cluster.  Then, open a Support Request referencing this KB and upload the log bundle for review.