When troubleshooting NSX Backup and Restore failures, a specific set of data must be gathered at the time of the event. This article details what documentation is required and how to gather it prior to opening a support request with Broadcom.
VMware NSX
Supported backup configurations
NSX supports specific SFTP servers and software:
SSH finger print of a remote server
Restore Documentation
Pertinent Log Files (for backup and restore operations)
NSX Manager
Known issues with Backup or Restore operations:
Backup operations
Restore operations
If you are contacting Broadcom support about this issue, please provide the following:
Handling Log Bundles for offline review with Broadcom support