Performance issues on a CEIP enabled vCenter that has no network connectivity
Article ID: 371459
Updated On:
Products
Issue/Introduction
VMware’s Customer Experience Improvement Program (CEIP) enables VMware to provide environments with a proactive, reliable, and consistent vSphere environment and experience. CEIP collects configuration, feature usage, and performance information.
CEIP participation requires connection from the vCenter Server to https://vcsa.vmware.com:443 to send telemetry and to make use of the cloud connected services. If the system uses a firewall or a proxy to connect to the Internet, specify a firewall or a proxy rule allowing outbound traffic to https://vcsa.vmware.com:443/ph/api/*
If there is no network connectivity between the vCenter Server and VMware's server, CEIP participation will not function appropriately and can cause performance issues within vCenter.
- vCenter may run slower
- The refresh button in the upper right corner will appear to be refreshing all the time
- From the Google Chrome developer tools, constantly failing API calls will be observed
Cause
Since CEIP participation requires connection from the vCenter Server to https://vcsa.vmware.com:443, the program will constantly attempt to establish connection.
Resolution
In environments where there is no outside network connectivity, it is recommended to disable the CEIP program.
Additional Information
For more information, refer to the following documentation:
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