vSphere Health Service - CEIP Check

Products

• VMware vCenter Server

Issue/Introduction

VMware’s Customer Experience Improvement Program (CEIP) enables VMware to provide you with a proactive, reliable, and consistent vSphere environment and experience.

CEIP collects configuration, feature usage, and performance information. No personally identifiable information is collected.

For additional information on CEIP and the data collected, please see VMware's Trust & Assurance Center.

Symptoms:

To use the vSphere Health's online health checks, you must enroll in the CEIP. If you are not enrolled in CEIP, online health checks remain disabled.

Resolution

To enable CEIP you should follow these steps:

In vSphere Client:

1. Go to Main Menu
2. Select Administration.
3. In Deployment, select Customer Experience Improvement Program
4. Click on Join

In vSphere Web Client (Flex):

1. Go to Main Menu
2. Select Administration.
3. In Deployment, select Customer Experience Improvement Program
4. Click on Join Program.

Alternatively, you can navigate to the CEIP through the button “Configure CEIP” in the description of the Customer Experience Improvement Program (CEIP) health check inside vSphere Health (aka Skyline Health).

Additional Information

vSphere Health requires both CEIP to be enabled and internet connectivity between vCenter and VMware to send telemetry and make use of the cloud connected services.