Troubleshooting SDDC Manager UI Access Issues
Article ID: 370003
Updated On:
Products
Issue/Introduction
- SDDC Manager UI inaccessible or stuck loading
Environment
VMware Cloud Foundation
Resolution
1. Disk Space Issues:
-SSH into SDDC Manager, login as vcf, login to root with the command su root.
-Check the disk space with the following command:
df -h
-Check if any of the partitions on SDDC Manager are over 80%
-cd into any full directories and clear out files as needed to clean up space
Ref KB: Messages log not rotating
2. SSO password changed/does not match:
Please run through KB: 327796
3. Root vCenter password changed/does not match
-Run the command: lookup_passwords and pull the password for resource VCENTER
This will pull the password for the root account on the vCenter. To test if this password was changed/does not match, SSH into vCenter directly with the password from SDDC Manager. If it fails to login the password is either locked out or does not match.
Follow KB: Reset Root Password to unlock and reset
4. SDDC Manager Certificate is expired
-If the SDDC Manager Certificate is expired we will not be able to access the SDDC Manager UI. To check if that certificate is expired, run VDT on SDDC Manager
-If it is expired, run KB: Reset SDDC Manager Certificate to replace the certificate
5. SDDC Manager does not trust the MGMT vCenter Root Certificate
-To rule this out run KB: Import vCenter Root Cert into SDDC Manager Truststore and run the root sync script to check if the MGMT vCenter Root Certificate is in the SDDC Manager truststores.
If it is not, follow the script to add to the trust stores.
6. NTP
-This can cause slowness within the UI and potentially have the UI not load
-Run these commands to check NTP and reset:
ntpq -p
systemctl stop ntpd.service
ntpdate ntp_server_ip
systemctl start ntpd.service
systemctl restart ntpd.service
ntpq -p
Additional Information
If you are locked out of the SDDC appliance, run through KB: 323984 to unlock and reset the vcf and root user accounts.
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