Unable to export logs in Aria Operation for Logs " Failed to add new export task, error: {"errorMessage":"Internal error occurred during request processing."}

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

While trying to export logs and provide the NFS share we observed the error " Failed to add new export task, error: {"errorMessage":"Internal error occurred during request processing."}

Environment

Aria Operations for Logs 8.12.x & Later

Cause

There were many entries in the export table due to which "Management->Export tab" could not load the details.

Resolution

To resolve the issue we need to truncate the table.

Take snapshots of the cluster.

Kindly follow the steps below:

1. SSH to Aria Operations for Logs primary node.
2. Login to Cassandra database.

   /usr/lib/loginsight/application/lib/apache-cassandra-*/bin/cqlsh-no-pass

3. Run the following command to check the number of records:

   select * from logdb.export_task;

4. To truncate the table entries

   truncate logdb.export_task;

5. Type 'Exit'

Now you will be able to export logs as the export table is truncated and also when you navigate to  "Management->Export tab" the page will load the details.