Missing renewal license keys after contract signature for ConnectALL

Products

• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

You have signed a renewal contract for ConnectALL but have not received the updated license keys, or the existing keys expired on a specific date (e.g., June 30).

Environment

• ValueOps ConnectALL
• ConnectALL On-Premise

Cause

License keys for subscription-based contracts must be re-issued upon renewal and may not always be delivered automatically.

Resolution

If you have a signed contract and have not received your keys:

1. Contact Broadcom Customer Care to request the license generation.
2. Provide your Site ID and Contract Number.
3. Once received, upload the new valueopsconnectall.key to your instance.